When are you rebranding?
On September 29th we will become FMFW.io. The interface of our Exchange, as well as all our social media, will change. This happens from 4:30 - 7:30 am UTC on September 29th.
What will your new URL be?
https://fmfw.io/, the part after “/” will stay the same as before the rebranding.
How do I log into my FMFW.io account?
Once the rebranding is complete, you can log into your account using the same login credentials and the same 2-FA codes as you used for your Bitcoin.com Exchange account.
Why is it still saying ‘Bitcoin.com’ in my Auth app?
This part is set when you add your 2-FA. If you want your Authenticator app to display the name FMFW.io, you’ll need to set up a new 2-FA.
What happens to my funds?
If you currently hold funds on Bitcoin.com Exchange, they are safe at all times. During the rebranding, our custody systems won’t be affected. You will be able to access them as usual.
I am using API to trade; when do I need to change?
You won’t have to make any changes to your API keys. Everything will stay the same.
Please note our API root URL will be changed on 29th September too (ONLY root URL, all commands and parameters will remain the same). For example, if you previously used: https://api.exchange.bitcoin.com/api/3/public/symbol/ETHBTC after the migration, you will have to use https://api.fmfw.io/api/3/public/symbol/ETHBTC instead.
Therefore, all you have to do is change api.exchange.bitcoin.com to api.fmfw.io in your bots’ code after 29th September 4:30 am UTC.
Currently, our API supports 415 trading pairs. It is advised to use API version 3.0, we will stop supporting v2 in the future
Will my old referral links work?
You will need to generate new referral links with the fmfw.io domain after the changeover. We will provide appropriate notice and ensure you will be able to generate links.
On 29th September your old referral links will expire and need to create new ones and share them with your friends!
Do I need to change my whitelists?
There is no need to make any changes to your whitelist. You can continue depositing to your whitelisted addresses as before.
Will wallet addresses change?
Wallet addresses won’t change. You can continue depositing to the wallet addresses you’ve been using on Bitcoin.com Exchange. Regardless, before sending any life savings, we recommend doing a test transaction.
Will open orders be canceled?
No, your open orders won’t be canceled.
Do I need to pass KYC again?
No, you won’t have to pass KYC again, if you’ve verified with us previously.
Where do I get support?
Until the rebranding is complete, you can reach our support team on support.bitcoin.com, as usual.
On the 29th of September, we will transition to https://support.fmfw.io, where you can reach out to us via live chat.
If you prefer to email us, please use [email protected] after September 29th.
How can I contact you via email?
Please note, that these will only be effective starting September 29th.
[email protected] — support
[email protected] — general exchange email
[email protected] — to contact our team
[email protected] — for compliance and KYC queries
[email protected] — for any legal queries
What will be the official links for your other channels?
Please note, that these changes will only be effective after September 29th for Twitter, Facebook, and Telegram.
Twitter: @FMFW_io
Facebook: www.facebook.com/fmfw_io
TG: @FMFW_io
Medium: fmfw-io.medium.com /
