Please double-check if you have made any of the following mistakes. It’s a mistake and slows your verification process.
To enter your initials or a nickname. You should enter your real full name the way it’s stated in your ID;
To enter your name, not in Latin characters;
To enter your phone number without the country code;
Not to verify your phone number;
To enter your address in the wrong format or not in Latin characters;
To enter not the actual address that you cannot prove with a document;
To upload a copy of your ID, not the original document;
To upload an edited scan; to crop or edit the photo in any way;
To cover necessary information with your fingers, objects, or graphics;
To upload an ID that expires in the next six months; to upload a damaged ID card;
To upload another person’s document. Please, never do that.
To take a selfie not holding your ID in your hand;
To take a selfie holding another document in your hand. You would need to take a selfie with the same document that you have provided as your ID;
To upload a selfie that has not been taken the day you upload it;