What if your funds have not reached the destination account?
Check the status of the transaction on the blockchain explorer. You can easily check the status by clicking the transaction hash on your Payment History page.
"Success" status with no errors on the blockchain means that the transaction has been committed and the funds should be reflected in the wallet you sent them to. If they are not, the best way is to contact the receiving party support team on this matter.
What if there is an error?
Please contact our exchange support team and we will do an investigation