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Error when trying to withdraw funds
Error when trying to withdraw funds

What to do when you get error messages when trying to withdraw funds

Written by Mia Lee
Updated over a week ago

"Currency operations not available" error

There are two common reasons for that.

1. Password on your account has been reset.

In case someone gains access to your email account, they will be able to reset your account password and get access to it also. To maintain a high level of security on the platform, withdrawals on your account will be kept on hold for 72 hours after every password recovery. You will see the proper notification in your Account section.

2. Check the status of the currency.

You may encounter this problem when a currency is under maintenance. Please check the System Monitor page for more information.

"An error occurred"

These error messages are sent when withdrawals are suspended due to wallet maintenance or upgrade.

Please check the status of the currency.

Proceed to the System Monitor page, find the currency you are trying to withdraw. If the withdrawals field is red, this currency's withdrawals are temporarily unavailable for all users due to technical maintenance. Once the maintenance is completed this field will turn green and you will be able to withdraw your funds.

If you have checked the status on the System Monitor page and it says withdrawals of this currency are available, but you still can't withdraw, contact us by tapping the chat icon on the bottom right of the screen.

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