If you have accidentally sent a deposit to the wrong address, your coins are most likely lost forever, since nobody has the key for that address. Therefore, please make sure that the destination address contains no typos nor mistakes before initiating any transaction.
However, if the funds arrived in an wallet that belongs to FMFW.io, there is a chance we might be able to recover your transaction.
Please note that to restore a lost transaction, several people will have to work on it to recover the funds manually for a certain period of time. It is a complicated, time-consuming process associated with high risk. Please be aware that:
The recovery process can take up to several months or longer, depending on the blockchain and the currency sent.
A transaction cannot be recovered if we are not able to access the wallet the funds were sent to.
Entering a wrong memo, payment ID, destination tag, public key or other information will lead to your funds not arriving and will require submitting a transaction recovery request.
If your account on FMFW.io is not verified, you may be requested to pass KYC verification before we proceed with the request.
A retrieval fee in the equivalent of $100 or 10% (in rare complex cases or when restoring multiple transactions) will be deducted from the amount recovered to make up for the recovery expenses.
In some cases there is no way to recover a transaction due to various technical reasons. Each transaction recovery needs to be reviewed on a case-by-case basis. FMFW.io Exchange's decision on a transaction's recoverability is final and binding.
By submitting a transaction recovery request you confirm agree with the above.
If you have sent funds to a wrong address, please let our support team know about it to see if it can be helped. Although some transactions are lost beyond recovery, our team will do its very best to help you recover a deposit sent by mistake.