All Collections
Deposits, Withdrawals, and Transfers
My account withdrawals have been frozen
My account withdrawals have been frozen
Written by Mia Lee
Updated over a week ago

For security reasons, when you change certain settings on your account, it automatically freezes withdrawals for a number of hours depending on the setting that you have changed.

The setting changes that cause frozen withdrawals:

  1. Change of password (72 hours)

  2. Modifying address whitelisting settings (48 hours)

If you have not changed any of the settings above, please contact support via the chat box on the bottom right corner and let us know your email address. Alternatively, you can email [email protected]

If you have a KYC-verified account, this restriction can be lifted. Please write to [email protected] from the email address you have used to register with us for further instructions.

Did this answer your question?